Professor Ann Frost joined the Ivey faculty in 1995 after finishing her doctoral studies in industrial relations at the Sloan School of Management, MIT. She also has undergraduate and Masters degrees from the Faculty of Commerce at UBC.

The focus of her recent research is on organizational routines in Canadian policing and how they enable organizations to pursue both efficiency and socially desirable outcomes. Earlier research has been funded by the Russell-Sage and Rockefeller Foundations (for research on work practices in the American hospital industry) and SSHRC (job quality in Canadian call centres, and care team interactions in Ontario ICUs). She has also been involved in a multi-year, SSHRC-funded Major Collaborative Research Initiative project entitled Rethinking Institutions for Work and Employment in the Global Era. Output from these projects has been published in leading academic and practitioner journals such as ILR Review, California Management Review and Journal of Management Studies.

Her most recent publications are the following:

1. Eberhard, J., Frost, A., & Rerup, C. 2019. The dark side of routine dynamics: Deceit and the work of Romeo pimps. In M. Feldman, L. D’Adderio, P. Jarzabkowski, and K. Dittrich (Eds.), Research in the Sociology of Organizations: Routine Dynamics and Transformation

2. Liu, Xiangmin, Danielle van Jaarsveld, Rosemary Batt, and Ann C. Frost.  2014.  “The Influence of Capital Structure on Strategic Human Capital:  Evidence from US and Canadian Firms” Journal of Management, Vol. 40:422-448.

3. Van Jaarsveld, Danielle, Hyunji Kim, and Ann C. Frost.  2009.  “The Effects of Institutional and Organizational Characteristics on Workforce Flexibility:  Evidence from Call Centres in Three Liberal Market Economies.”  Industrial and Labor Relations Review, Vol. 62, No. 4, pp. 573-601.